FAQ

Q1: What is your payment terms ?

T/T,L/C,D/P, western union.

Q2: Can I pay by credit card ?

Sorry, we do not accept credit card payment.

What's your minimum order quantity?

Generally speaking, we don’t have MOQ required. But if it’s a customized product the MOQ is required.

Q4: Is OEM available?

Yes, OEM is available. As for OEM details, please contact us.

Q5: How long is your delivery time?

General speaking, about 10-35 days .

Q6: What's the language of total station?

English version is our standard, other languages are also available such as Spanish, Portuguese, and French etc. Pls check with our sales manager for more details. Even if any other languages which are not available at this moment, we could supply you language codes, and you translate by yourself, and thence, we can do for you specially.

Q7: What would you do regarding quality control?

Quality is priority. We take QC the most important. We keep it in every ones’ minds from the very beginning to the very end. Each Instruments shall fully be inspected and calibrated by professional technician. All accessories are inspected as well.

Q8: How about the warranty?

Most of the instruments offered for one year warranty, accessories are normally with half year warranty. Buyer’s miss usage or wrong operation is not covered.

Q9: How about the after-sales service?

We normally provide whole life technical supporting for instruments, as long as the spare parts are available

Q10: Will you arrange workshop visiting if we want ?

Of course, buyers are always welcome to visit us. Once we have your schedule, we will arrange the professional sales team to follow up your case.

Q11: Do you have other items not displayed on your website ?

Yes, our company supplies full survey range products. If you are looking for product not displayed on our website. Please contact us freely. We will reply you in time.

Q12: Does Geoallen sell used equipment?

We normally do not sell used equipment. Everything we sell is brand new.

Q13: Shipping Method:

By air or by sea or by train or by express as your inquiring.

Q14: What business term you would accept:

We would accept almost all INCOTERM term such as FCA, CFR, CIF etc.